Average reduction of 50%! Tianjin Maritime Bureau significantly improves the efficiency of offshore oil transportation and return to port.

Tianjin Nanjiang Port Area undertakes the unloading operations of crude oil extracted from offshore platforms in Bohai Oilfield (hereinafter referred to as "marine oil"). The scale of regional "marine oil" transportation business continues to grow, and the frequency of oil tankers entering and leaving the port has risen significantly. The transportation of "marine oil" in the Bohai Sea area generally features short voyages and tight schedules. Ships arriving at the port need to handle 3-4 maritime administrative service items. Under the original step-by-step processing method, ships experience long waiting times at the port, directly increasing corporate operating costs and reducing the efficiency of crude oil supply turnover in the port area. Additionally, obstacles to the return of "marine oil" transportation to the port can affect upstream production processes, to some extent restricting the turnover of offshore platform materials and "marine oil," indirectly impacting platform production efficiency.

To better facilitate the timely return of "marine oil" to the port and ensure the transportation of key energy resources, Tianjin Maritime Safety Administration actively explores and continuously deepens and expands the "efficiently completing one task" service scenario. By integrating navigation, declaration, and operation processes, it consolidates the handling of items such as "declaration of suitability for shipborne pollutant hazardous cargo," "collection of ship oil pollution damage compensation fund," and "permission for shipborne pollutant hazardous cargo or dangerous goods to enter and leave the port." The average cycle for each frequency of "marine oil" transportation return to the port is shortened by 50%, alleviating difficulties for enterprises.

Innovative parallel processing model accelerates and enhances "one task" handling

Creating the "marine oil" transportation return to port "one task" service scenario integrates business items such as "declaration of suitability for shipborne pollutant hazardous cargo," "collection of ship oil pollution damage compensation fund," and "permission for shipborne pollutant hazardous cargo or dangerous goods to enter and leave the port." It innovatively implements an online advance reservation declaration and a multi-item synchronized pre-review service model. Administrative filing, administrative collection, and administrative licensing are processed in parallel, enabling transportation vessels to report and review immediately upon entering the port. After implementation, the average processing time for import and export procedures of "marine oil" transportation vessels is reduced by 4 hours, creating a total annual comprehensive economic benefit of approximately 4.7171 million yuan.

Optimizing oil pollution fund collection process, reducing burdens and benefiting enterprises

Optimizing the submission channels for the oil pollution fund, a dedicated online email is set up for exclusive receipt and processing of materials, eliminating the need for enterprises to visit government service windows to submit paper documents. For vessels with urgent schedules that cannot submit payment vouchers in advance, a tolerance acceptance mechanism is implemented, simplifying online verification processes and reducing the need for paper supporting materials. Additionally, internal review mechanisms are optimized, with maritime departments proactively increasing pressure internally and enhancing coordination among government service specialists, 24-hour window staff, and dedicated financial personnel. Through online methods, efficient cross-verification of materials and internal information circulation are achieved, eliminating the need for enterprises to repeatedly supplement materials or engage in back-and-forth communication, significantly reducing the transactional human resource costs for enterprises.

Establishing a dedicated supply assurance team for precise "one-on-one" assistance

A "marine oil" supply assurance service team is established, with fixed government service specialists providing exclusive "one-on-one" docking services to three crude oil transportation enterprises, terminal companies, relevant cargo agents, and ship agents. Specialists proactively collect enterprise vessel transportation plans, berthing arrangements, and crude oil loading and unloading plans, and actively provide meteorological and sea condition updates, channel control, and navigation safety tips. They track the entire process of vessel entry and exit, hazardous cargo declaration, and terminal loading and unloading, coordinating in real-time to resolve issues such as navigation blockages and non-standard declarations, ensuring enterprise demands are "handled by dedicated personnel, monitored throughout, and promptly addressed."

Launching "Government Service Experience Officer" activities for two-way communication and service optimization

Proactively identifying business bottlenecks and abandoning the one-sided regulatory mindset of "acting according to regulations," the urgent needs of enterprises are taken as the starting point for process optimization. Regular "Government Service Experience Officer" activities are held, inviting terminal enterprises and ship cargo agents to serve as experience officers. They visit government service halls to experience the entire process of handling "marine oil" transportation return to port business. Face-to-face collection of process shortcomings, online system operation difficulties, and suggestions for optimizing window services are conducted. An opinion ledger is established for rectification and closed-loop improvement, driving continuous enhancement of government services from the perspective of enterprises.

Next, Tianjin Maritime Safety Administration will continue to optimize the "marine oil" transportation return to port "one task" service scenario, systematically summarizing existing integrated handling experiences. Based on the actual operational needs of enterprises, it will proactively identify service bottlenecks and difficulties in terminal operations and ship cargo agent businesses, and expand the application scenarios of "efficiently completing one task" in a location-specific manner. Upholding the maritime government service philosophy of "proactive, precise, and efficient," it will deepen the empowerment of digital government services and continuously iterate and optimize service processes in areas such as "one task" for international navigation vessel entry and exit, "one task" for sea vessel departure, and "one task" for water operations, effectively benefiting enterprises.